Our clinic session finished up very late a few days ago. By PM, I was half-anticipating the patients on my cue who had to wait 4-6 hours before their turn to barge in and complain when it was their turn. Instead, they asked me "Doktor dah makan?", while glancing at the clock I saw it was already 3 PM and answered no, I was very much thankful and relieved that they didn't make too much of a fuss about the waiting time.
In fact, I felt rather grateful for them showing their concern, and felt more compel to sort out their issues quickly.
We do apologize for the long wait but it was not something that we chose to do on purpose.
Really, thank you so much from the bottom of our hearts, for being understanding